Nintendo has recently opted to relocate its customer support services from the United States to various locations in South America, resulting in hundreds of contractors being left to search for new job opportunities. This change follows a letter sent out to some contractors in March, informing them that their contracts would conclude by September.

As the Nintendo Switch 2 achieves remarkable sales, surpassing two million units sold in Japan, the timing is significant, with the holiday season approaching. Customer support agents typically handle a variety of inquiries including account issues and technical assistance for Nintendo products.

Nintendo’s Outsourcing of Customer Service

Amid increasing holiday demand and upcoming game launches, Nintendo’s decision to expand customer service operations beyond the US affects approximately 200 contractors. This move is seen as a response to the broader context of layoffs in the gaming sector, impacting positions in service, arts, and third-party quality control.

Nintendo stated, “We continue to evolve and expand our customer service model with external partners that have deep experience in all the markets we serve across the Americas. This approach allows us to support the full scope of our customer service mission in both North America and our growing Latin American markets, and better scale to seasonal needs for consistent support.” While some details of the report were clarified by the company, further information remains undisclosed.