Recently, Fortnite players have noticed that their V-Bucks and cosmetic items have been unexpectedly removed from their accounts. Epic Games has finally responded to these concerns. Although Fortnite is free to play, players can buy V-Bucks to trade for cosmetic goods, which don’t influence gameplay but enhance aesthetic appeal.

Recent Complaints

Many users reported the sudden disappearance of V-Bucks and cosmetics accompanied by notifications about what was deleted. Upset players swiftly sought answers from Epic Games, particularly those on Xbox, who thought the issue might be console-specific.

Epic Games’ Explanation

Epic clarified the situation by stating that the removals stemmed from an audit of refund requests. According to their official Fortnite Status Twitter account, a glitch occurred with the Xbox V-Bucks refund feature from December 2024 to July 2025, where refunded V-Bucks were not deducted from user accounts. This prompted exploitation by some players, leading to further issues.

The Impact

Items were deleted only if players accumulated negative V-Bucks due to this error. Some users capitalized on the situation, selling refunded V-Bucks for profit. Players who inadvertently benefited from these exploitable circumstances were also affected by the cosmetic removals.

Overall, Epic Games has taken responsibility for the issue but clarified that not every player will face penalties. Only those who exploited the situation excessively have been affected. Fortnite’s close monitoring of such discrepancies aims to correct the situation and restore player trust.