Wizkids recently faced backlash after the release of pre-painted miniatures for Baldur’s Gate 3, as they did not meet customer expectations. The company has publicly apologized and announced they will issue full refunds for the D&D Icons of the Realms: Baldur’s Gate 3 Character Boxed Set.

In an official statement, they expressed, “We missed the mark… If you purchased this set through our online stores, we will be offering a full refund to those who are unsatisfied with their set.” For purchases made through retailers, customers can return their items for a refund.

The company acknowledged the disappointment caused by the quality of the miniatures, which some referred to as having “faces only a Mindflayer could love.” Despite the challenges, Wizkids assured customers that they are working to rectify the situation and ensure better quality in future releases.

Your patience and understanding during this period are appreciated as Wizkids navigates these unfortunate circumstances.