Recently, Razer has found itself in the eye of a PR storm as reviews surface detailing multiple issues with their gaming laptops. Following Asus, Razer’s products, particularly the latest Razer Blade 16, are being scrutinized due to complications such as unresponsive trackpads, erratic software, and subpar customer service.

The turmoil originates from critiques by major tech channels, including Gamers Nexus. In a video titled “How Razer Screws Customers”, host Stephen Burke enumerates a number of complaints echoing frustrations from users.

One recurring problem relates to Razer’s Synapse software, with reports of trackpads intermittently failing to respond and keyboards mistakenly sending double inputs.

A Reddit poll indicated a concerning number of users experiencing trackpad malfunctions with their devices. Although such polls often represent only those facing problems, the data suggests a broader issue rather than isolated incidents.

Additionally, issues have arisen regarding external displays, unexpected crashes, and poor battery performance. There have also been lamentations about Razer’s slow and ineffective customer support. Many users have reported lengthy wait times for assistance, exacerbating dissatisfaction with the company’s premium-priced products.

As the reports grow, it raises questions about how effectively Razer addresses these issues and whether customer support can meet the expectations set by their brand reputation. The tech community anticipates further developments as the situation unfolds.