Refunds for Razer’s Misleading Mask Claims

Razer’s Zephyr mask, originally marketed for its RGB lighting and sleek design, is now the center of a controversy due to misleading claims regarding its N95 certification during the Covid-19 pandemic. Priced at $100, it was promoted with references to included “N95 Filters,” leading many to believe it provided N95-level protection. However, the mask was proven not to meet these standards.

In response, Razer added disclaimers noting that the Zephyr was neither a medical device nor certified as an N95 mask, and it was only available for purchase during the first half of 2022.

The Federal Trade Commission (FTC) has taken action against Razer, initially filing a lawsuit in April 2024. As part of the settlement, Razer has agreed to pay $1,071,254.33 in refunds which will be distributed to approximately 6,764 customers who purchased the Zephyr mask. The FTC has stated that refunds will be provided via PayPal or checks, with instructions for cashing checks within 90 days.

The FTC also emphasized that Razer never submitted the masks for regulatory testing, underscoring consumer deception. The company has implemented a refund policy since January 2022 but has been criticized for its limited effectiveness, refunding less than 6% of total purchases. Many customers faced hurdles in obtaining refunds due to confusing responses from customer service—notably claims of ineligibility based on reasons such as previous use of the mask or expiry of the standard return policy.

As the situation unfolds, it highlights the importance of accurate product marketing—especially when it relates to health and safety during a global pandemic.