
Last year’s NZXT mea culpa apparently wasn’t enough.
In a recent legal development, a class action complaint was filed against NZXT and its partner Fragile regarding their controversial “Flex” PC rental scheme. The lawsuit, filed in the Northern District of California, alleges that the companies engaged in deceptive advertising practices that misrepresented the nature of the rental agreements, suggesting they were rent-to-own agreements when they were not.
Among the claims, the defendants are accused of falsely presenting the rental program as having “no contracts” and requiring “no commitment”. Furthermore, it was alleged that consumers were induced into signing convoluted leases under misleading representations of the hardware quality.
As per the details, some customers expected to receive high-end components such as the RTX 4090 but instead were provided with lower specification parts like the RTX 4080. This class action reflects the growing concerns about transparency and truthfulness in tech industry advertisements.
NZXT has yet to respond officially to the suit, however, current indications suggest that their marketing pages for the Flex rental program have been taken offline, possibly indicating broader issues within the offering.
